> FAQ

FAQ and Service

Traveler Outdoor provides the best service to you, and offer the high quality Outdoor Camping Equipment to you. Choose us is your good choice!

Frequently Asked Questions

Find out if you have questions about products, orders and our factory.

  • 1. Q: Are you a factory or trading Company? Where are you?

    A: Yes, we are a professional outdoor camping equipment manufacturer for more than 20 years! Located in Panyu District, Guangzhou City, Guangdong Province, China, welcome to visit.

  • 2. Q: Can you provide OEM or ODM services?

    A:Yes, our factory have enough experience to do OEM&ODM service, all these FBA service is free.

  • 3. Q: Can I brand our logo on the product?

    A: Of course,we can do it. Just send us your logo design.

  • 4. Q: Can I order less the MOQ?

    A: Yes, we can negotiate the order quantity, just directly contact with us.

  • 5. Q: Do you have a CE certificate or third party certificate for product and factory?

    A:Yes, we have various certificates for hammocks, as well as ISO9001, BSCI and SGS certificates.

  • 6. Q: Can we change the color?

    A: No problem, we have color card for you too choose, also accept customization color.

  • 7. Q: When can I get the price?

    A:Usually we quote within 24 hours after we get your inquiry.

  • 8. Q: How does your factory do regarding quality control?

    A: Quality is priority! Every worker keeps the QC from the very beginning to the very end:

    1) All raw material we used are environmental-friendly;

    2) Skillful workers care every detail in handing the stamping, printing, stitching, packing process;

    3) Quality control department specially responsible for quality checking in each process.

Have you not found the answer you’re looking for?

If you have other questions, you can leave us a message directly, we will reply you as soon as possible, thank you!

Get my answer now

Worry-free Service

The perfect delivery of each order may have different problems, but our professionalism and attitude will solve all problems.

If you dream it, we will get it done

Traveleroutdoor is a professional customized Outdoor camping equipment supplier in China. If you have any items that you want to source, we are the most cost-effective one.

Ideas to get you started

If we did a comperehensive outdoor camping list, the catalogs would fill a warehouse, so here are some of the things that first come to mind when thinking of popular promotions: hammock、hammock tent、canopy、Camping tables and chairs and other outdoor camping equipment.

 

 

 

Quality Control

Before the order confirmed finally, we would check the material, color, and dimension of the sample step by step strictly.We maintain strict quality control measures that involve tracing each phase of production from the beginning. Our dedicated QC team carefully inspects every product before it is packed, and every product would be checked by them before packed. We would try our best to help clients solve the problems when they occurred.

We Do Our Own Testing

Traveleroutdoor specialized in wholesale high products that we can stand behind. Everything we bring into your country must comply with safety standards, be lead-free and meet your requirements. Therefore, we do our own testing because our reputation is on the line.

Mock Up Samples

We accept the mock up samples for your outdoor camping equipment.

Service Around the World

If you have a question or request, we can typically have an answer in 12 hours or less. The time change between countries works to our advantage, so we can be working on your behalf 24 hours a day.

Delivery is no problem, we save your time and money

Many of the items are produced in 35-40 days. If your order needs to be put on a jet for air delivery, we have got that covered too. Our rates are very competitive based on our high volumes. From securing documentation to coordination handoffs, we take personal responsibility for 100 percent satisfaction whether your FOB is China or to a final destination over the world.

One-Stop outdoor camping equipment Solution

With Traveleroutdoor, you enjoy a complete outdoor camping equipment solution including design, manufacturing, shipping and installation, all delivered directly from our factory to your site. Our comprehensive service covers everything you need from start to finish.

Explore Hot Sale Outdoor Camping Equipment Categories!

Check out our quality products, find out why 100+ clients work with us.
Check out our quality products, find out why 100+ clients work with us.

Send Inquiry Now

All Inquiries Will Be Replied Within 8 Hours!

*We Guarantee Your Privacy is 100% Secure!